FAQ
Android
Q1: I’m unable to send email and feedback from the app.?
A1: Make sure you have configured your email on the device. If not, you can go to SETTINGS > MANAGE ACCOUNTS, click on ADD ACCOUNT and configure your email. Also, ensure that internet is enabled on your device.
Q2: Tapping on links and More Apps does not take me to the Market place.?
A2: You must have your Google account set up in order to access Market place and purchase app from there. Also, ensure that internet is enabled on your device. .
Q3: I could not purchase app; it was an incomplete transaction. ?
A3: Check your credit card balance and then again try to purchase the app. Also, make sure that your device is connected to the internet. During download, it should not get disconnected.
Q4: Instead of a complete list of apps, it shows blank spaces at few places.?
A4: Please upgrade your application to the latest version. (Initially, there was some problem with Android 2.3.x version, but we have fixed it at our end.
Q5: I’m unable to play/hear sound on my device.?
A5: There are two volume controls in Android device, Media volume control and Notification volume control. Make sure you increase Media volume while playing the sound.
Q6: I’m getting ‘insufficient storage’ message when I try to install application on my device.
A6: 1) Make sure you have SD card inserted in your device.
2) If not, then you need to free some phone memory to install the app.
Q7: I am unable to save app on my SD card.
A7: Please ensure that when you move your app from phone memory to SD card, there must be enough space available in the SD card.
Apple App Store
Q1: While purchasing an App via In-App purchase, it shows continuous downloading of the app, but I’m not actually getting the In-App item. ?
A1: Check your network settings for proper internet access. Secondly, be careful not to close the primary application during the downloading process of In-App.
Q2: I have already purchased an App using In-App purchasing. While updating the App from the App Store, it is asking for purchasing it again.?
A2: If you have already purchased the App and while updating it, have not deleted from your device, then it will download the updates automatically. In case, you have deleted it, then it will ask for purchase but it’s just a part of app store verification. You won’t be charged again.
Q3: I have downloaded an app from WagMob, but it is not working on my iPad.?
A3: To run WagMob apps on your iPad, iOS version must be above 3.0. Please make sure that you have it, else upgrade your iPad iOS to the latest version.
Q4: I am unable to see contents of the app in ‘Portrait’ mode of my iPad.?
A4: In Portrait mode, we have provided a button on the left top of the device; please click on that button to further explore the App properly.
Q5: I’m unable to play/hear sound on my device in case of Language apps.?
A5: Ensure that the sound button on your device is not on ‘Mute’ or too low.
Q6: Errors are shown on iPad/iTunes when I try to upgrade my app.?
A6: Case I- If you have bought an app through one Apple ID and now are trying to upgrade the same via another Apple ID, you may see following error messages:
iPad: The item you tried to buy is no longer available (screen shot below)
iTunes: The item is temporarily unavailable (screen shot below)
So, please make sure you upgrade your app via the same login ID.
Case II- If you are logged in with the same account and seeing the error, then follow the steps below:
i) Delete the app from iPad/iPhone and iTunes (Mac or Windows).
ii) Look into your email where Apple sends purchase confirmation.
iii) Log into iTunes (Via Mac or Windows); the same account with which you purchased the app.
iv) Now, purchase the app again. You will see the message as below:
v) Hit OK and install the app on your Mac or Windows.
vi) Finally, sync the app via iTunes to iPad/iPhone to get the upgrade.
BlackBerry
Q1: The downloaded App attempts to access a secure API. What should I do?
A1: 1) To avoid this issue, do mail us at Team@WagMob.com. (Please make sure to key-in correct email-id.)
2) Else, install app after some time.
Nook
Q1: I’m unable to play/hear sound on my device.
A1: 1)Please make sure your device is not tethered to computer.
2) Ensure that the sound button on your device is not on ‘Mute’ or too low.
Q2: When I click on email button, I get an email set up message and not able to return to application.?
A2: 1) To avoid this issue, first you need to set up your email account on the device.
2) If you do not want to/have not set up, please reboot your device to come back to application.
Windows Phone 7
Q1: I’m unable to play/hear sound on my device.
A1: 1) Please make sure your device is not tethered to computer.
2) Ensure that the sound button on your device is not on ‘Mute’ or too low.
Q2: Buttons on my application are not responding.
A2: 1)Please make sure your device is not on low memory.
2) Restart the phone and launch the application again.
Q3: I’m unable to access Facebook/YouTube link.
A3: Please make sure your device has data connectivity.
Q4: I’m unable to save images on Alphabet Writing Helper.
A4: 1) Please make sure your device is not tethered to computer.
2) Ensure your device memory is not full.
Q5: I’m unable to save images on Alphabet Writing Helper.
A5: Restart the phone after purchasing the application.
Nokia
Q1: I’m unable to play/hear sound on my device.
A1: 1) Please make sure your device is not tethered to computer.
2) Ensure that the sound button on your device is not on ‘Mute’ or too low
Q2: Buttons on my application are not responding.
A2: 1) Please make sure that your device is not on low memory.
2) Restart the phone and launch the application again.s
Palm
Q1. I’m unable to play/hear sound on my device.
A1: 1) Please make sure your device is not tethered to computer.
2) Ensure that the sound button on your device is not on ‘Mute’ or too low.
Q2. Buttons on my application are not responding.
A2: 1) Please make sure that your device is not on low memory.
2) Restart the phone and launch the application again.
Further Enquiry
LinkedIn: http://www.linkedin.com/pub/kalpit-jain/6/641/504
WagMob Blog: http://wagmob.wordpress.com/
WagMob Video: http://www.youtube.com/watch?v=rgguiTJCxaU